Are my photos suitable?
We'll need to check your photos for suitability - just place your order and send them to us (you don't have to pay when placing an order so there's nothing to lose). Most photos are suitable, we'll let you know if they aren't and suggest a solution.

How big should the photos be?
The bigger the better! It's impossible to create a high-quality print from small or poor quality images. High resolution images (300dpi) produce the best results.

How can I send my photos?
You can email your photos to us, as JPEGs or TIFFs, when you've placed your order or send them by post on CD, DVD, media card or as prints. Please contact us if you have any problems sending your photos, we'd be happy to help you.

What are JPEGs and TIFFs?
JPEGs (.jpg) and TIFFs (.tif) are image file formats - commonly called bitmaps - produced with a digital camera or desktop scanner. Wikipedia

Can I send RAW images?
Yes, we can work with RAW images but prefer JPEGs or TIFFs, providing they're not compressed too much. Wikipedia

What does 'resolution' mean?
Resolution refers to the amount of data (and, therefore, detail) an image contains and is measured or described in DPI (dots per inch) or PPI (pixels per inch). Higher resolution means more detail. Wikipedia

What does 'compression' mean?
Compression is a way of reducing the file size (not the dimensions) of an image by discarding data, usually resulting in a loss of quality. JPEG is the most common format for saving and storing compressed images. Wikipedia

Are photos taken with a mobile (cell) phone suitable?
It depends on the phone/camera. Many phone cameras aren't upto it at present, although some are. Anything more than 3 megapixels should be OK. If you're not sure, send us the photos and we'll let you know if they're unsuitable.